Granite City Tool - Terms and Policies

PAYMENT TERMS All Invoices are Net Due unless stated differently. Outstanding Invoice 30 days or older will be Charged 1.5% interest monthly. GCT/GCR accepts Visa, MasterCard, AmEx, Discover credit cards. Orders on account with a past due balance will be shipped only with Credit Card payment. A $30.00 Fee will be charged to all NSF Checks. ORDERING There is a $15.00 minimum order required on All ORDERS or an additional $10.00 handling fee will be applied. SHIPPING Unless a preference is indicated by the customer GCT will ship the best way. If GCT is unable to fill an entire order, partial shipment will be made, unless "Ship Complete" is indicated on order FREIGHT Inspect shipment immediately. Damages or shortages must be reported to the carrier at once, and noted damage on Bill of Lading. If package arrives damaged, notify carrier immediately. Save all packing and cartons for the carrier to inspect. GCT must be notified of any shortages within 24 Hours of Receipt. Freight is FOB St. Cloud, MN. Additional charges may apply to a factory direct shipment. All orders to be shipped NEXT DAY must be received by 1:00 pm Central STD Time. Normal delivery service anywhere in the continental USA is 1-7 business days guaranteed by Fed Ex. We recommend shipping to a business location for a quicker more reliable delivery. INTERNATIONAL ORDERS Granite City Tool welcomes orders from all over the world. Freight Charges are dependent upon weight and dimension of package. A minimum order $100.00 (U S funds) is required. The Virgin Islands, Puerto Rico, and other countries will be charged the current international Air Express shipping rate. All duty is paid by the customer. Shipments other then Continental U.S. please call for details. Fed Ex is available to Alaska and Hawaii please call for details. PRICE CHANGES Prices are subject to change without notice. Quoted prices are good for 10 days. Granite City Tool reserves the right to correct pricing errors on any or all print or any electronic media. Granite City Tool reserves the right to limit quantities. RETURNS 30 Day Return Policy for unused items. All returns need a Return Merchandise Authorization Number (RMA#) from Granite City Tool. Contact a sales person for RMA # by calling 1 800-328-7094 or e-mail returns@granitecitytool.com. Returned items must be unused, no missing parts and in resalable condition to receive full credit. If you prefer a refund, payment will be in the same form as original payment. Items eligible to be returned must be postmarked within 30 days of invoiced date or 45 days from shipping. Items returned after the above set time period, or in non-resalable condition, including marked or damaged manufacturer original packaging will not be credited. These packages need to be kept in new and resalable condition. Once you have received a RMA # write the RMA# on the packing slip and label. Ship the item to:           Granite City Tool           Attn: Returns RMA #__________           247 28th Ave S           Waite Park, MN 56387 Return of non-stock items will be subject to manufacture's restocking fee not to exceed 20% of the sale price. Special Orders or customized products cannot be returned. NO RETURNS ON PRINTED MATERIALS Please note we will refund shipping costs only if the return is a result of our error. WARRANTY ALL WARRANTY CLAIM ARE SUBJECT TO APPROVAL FOR CREDIT BY THE MANUFACTURER. SHIPPING COSTS ARE SUBJECT TO Manufacturer's POLICY. COMMUNICATION PHONE NUMBER 1-800-328-7094 OR 320-251-8600 FAX NUMBER (24 HOURS) 320-259-1817 WEBSITE www.GraniteCityTool.com HOURS Granite City Tool is open for phone orders:      Monday thru Friday 7:00 am to 6:00pm Central Std Time      Saturday 8:00 am to 12:00 pm from April 1st thru Nov. 22nd Closed New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day Click here for our privacy policy.