Return Policy

Return Goods Policy Effective November 1, 2007

  • A Return Authorization Number (RGA#) is required for all product returns. An RGA# can be obtained by calling GranQuartz Customer service or your local branch store. No returns will be accepted without an RGA#.
  • A 15% restock fee will be applied to all returned goods on stock material (non-defective products)
  • All returns must be shipped back in original, unopened packaging in order to receive credit
  • No returns authorized after 90 days from date of purchase
  • All claims of shortages must be reported to customer service within 48 hours of receipt
  • No returns will be authorized on Hazmat products, chemicals, or adhesives
  • No returns will be authorized on special order items
  • Customers must pay shipping charges on all returns. Upon receipt and inspection of the product return, GranQuartz will issue a refund on shipping charges if it is proven that there was a shipping error or the product was defective
  • Returns are limited to 10% of the previous 12 months net purchases